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Looking for support?
We’re here to help. If you can’t find an answer here, use the support form below.
Why does FBF charge a service fee for walk registrations?
We charge a 10% service fee each time a participant registers for a walk. This transaction fee is immediately removed when the payment is processed. The transaction fee(s) FBF is charged are more than just a regular credit card transaction fee. When walkers register for a walk with their credit card FBF is charged a fee by the credit card company and when guides request a payout FBF is charged again by Paypal. The service fee is charged to help cover the costs of the credit card fees, products, services, payout charges and support we provide. This fee is routinely the case unless otherwise agreed to by the guide and FBF. The amount of the service fee is calculated from the price that guides/venues set for their walks. Guests who are looking at walks see the total price that they’ll pay to register. No other service fees are charged to guests at this time. FBF automatically withholds service fees from payouts after a completed walk is registered. Payouts are released 24 hours after the one time walk or the last walk in a series. Guides are paid out their earnings with the service fees already removed. Guides do not need to reimburse FBF for service fees.
Do you have any tutorials I can watch to help me understand how to use the FBF website?
Yes we do! After you subscribe to Forest Bathing Finder you will immediately be taken to an area that we call the dashboard. This is where you can create your profile page, upload walk descriptions, add photos to your images gallery, etc. The website tutorial videos are all located in this “dashboard” so you can watch them any time you need a refresher! Also, feel free to contact us if you have any questions at all – [email protected]!
How do I withdraw my money from my guide wallet?
This is the fun part – walkers have taken your walk and now your money is ready for you to withdraw! We have created a special video to help you understand exactly how you can withdraw funds at any time you want! Just a couple of things to remember – we hold $50 in your account at all times just in case a walker has a last minute issue with their credit card. Remember this is YOUR money so if you ever need to cancel these funds will be immediately released for you to remove from your guide wallet.
What do I do If I want to cancel my subscription?
Well, of course we never want to see you go – so do contact us if you feel our team might be able to help with any questions or issues you might be incurring (click the contact button in the right corner on the toolbar or email [email protected]). That being said, we clearly understand that sometimes it might be necessary for you to cancel your subscription so we want to make your ability to cancel as easy as it was to sign up! Please just fill in the support request form below – choose “cancel my subscription” on the drop down menu and we will follow up. If you have any issues with the process just contact us and someone will get back to you with feedback.
Am I responsible for providing walkers with liability waivers?
Yes – all guides and venues offering walks are fully responsible for providing walkers with liability waivers and fully responsible for all coverage of any claims, issues or incidents that happen to walkers before, during or after a walk. Forest Bathing Finder, LLC has no responsibility in any case for the liability incurred.
How do I post a “Guest Expert” video or blog?
It’s SUPER easy! All you have to do is go to your guide dashboard and you will see a button that says “manage your content”….Hit that button and there will be 2 options that will drop down – blog and video. Take it one step further by clicking on the type of content you would like to submit and the directions going forward are very easy to follow. If you have any trouble just take a quick look at our “content management” learning module on your dashboard to learn more about the process. And remember – you can always reach out to us if you feel like you need a bit more help – [email protected]!
FBF Support Request Form
Use this form to send a support request. One of our representatives will respond to your inquiry within 24 hours.